Tambunting Pawnshop
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Frequently Asked Questions




Customer Service - FAQs
 Aside from jewelries, what other items can you accept in your pawnshop?
We are also accepting gadgets like cellphones, digital cameras, DSLR cameras, laptops, netbooks, tablet-PCs, gaming consoles, flat screen TVs, videocameras, signature watches, and even motorcycles and scooters in some outlets.


 Do you offer short term loans?
Yes. Everyone can avail short term loans for pawning jewelries. Short term loans are much cheaper compared to long term/ regular loans. Redemption period is within 3 weeks (21 days), for as low as 2% interest.


 Can I renew my pawned item?
Yes. If you still don't want to redeem your item before its expiration, you may renew its term. Just make sure that you renew your item before its maturity or expiration date to avoid penalties.


 Do you offer promos and discounts in pawning?
Yes. If you are already a regular customer, ask for a loyalty card from our branch personnel and enjoy the privilege discounts on pawning and redeeming items. This is only available for jewelry items only.


 What other services do you offer in your stores?
Aside from pawning, we also offer Western Union money transfer services, international money exchange services, domestic and international airline ticketing, and personal insurances (Accident/ Fire).


 Where can I find your business/operating hours?
You can check out our branch’ operating hours in the Branch Locator of this website. Our branches are open from Mondays to Saturdays, and Mondays to Sundays/ holidays in selected locations.


 Are there any other Tambunting branches under your company?
There are other Tambunting groups who operate Tambunting Pawnshops and jewelry businesses, however only branches and services that are found in the Branch Locator of this website are under our jurisdiction.
 
 Where can I send customer service feedbacks/ complaints?
You may send your feedback regarding our customer service to the following mobile numbers and email addresses, or you may like our Facebook fanpage TAMBUNTINGPH.

SMS Hotline #      : 0999-9404000 or 0999-9402000
Facebook Page     : Facebook.com/TAMBUNTINGPH
Yahoo Messenger  : TAMBUNTINGPH@yahoo.com
Email Address       : info@jpt.ph

Note that we only acknowledge feedbacks from branches that are found in the Branch Locator of this website. You may search our complete list of branches at the menu on left side of this screen.
 
Frequently Asked Questions
 How will I know if the Pawn Ticket (Papel de Agencia) that I have is valid and official?
Official Pawn Ticket should have fixed serial number, TIN, branch address and operating hours, list of items that were pawned, principal amount, signature of appraiser, and terms and condition at the back.

Please be advised that we do not acknowledge fake, tampered, or any unofficial Pawn Tickets upon redemption of the pawned item. You may report any incidents of fraud transactions to info@jpt.ph.


 Can I apply as your sub-agent of Western Union for my own business?
Yes. Tambunting Pawnshop is among the 6 direct agents authorized by Western Union International to offer Western Union money transfer services in the Philippines.

Send us an email/ request letter with your business name, branch location/s, contact/ email address, contact person, your purpose to info@jpt.ph and attach the following requirements:
  • Copy of Certificate of Registration duly authenticated by DTI
  • Copy of Business License/ Permit from the City or Municipality (Per Location)
  • Copy of Tax Identification Certificate of the business
  • Complete list of branches/locations (If applying for more than one location)
Become our business partner! Get your commission in daily basis, no franchise fee required!


 I have a business proposal and I want to tie up with Tambunting, where can I send my request?
If you want to become partner of Tambunting and want your products/services to be offered in Tambunting outlets nationwide, just send us your proposal with Business/ Company Profile together with your contact number, email address, and email it to info@jpt.ph


 I have a site proposal and I want to offer lease space with Tambunting, what should I do?
Send us an email together with your name, contact number/ email address, space address, and its nearest landmark so that we can be able to visit the place. You can send your emails to info@jpt.ph


 Do you offer pawnshop franchises?
Sorry but as of now, we don’t offer pawnshop franchises.

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